Important national decisions in Switzerland are determined by referenda. Commitment to the adoption of the biometric passport, and the optional biometric identity card was decided by referendum on 17 May 2009.

The Swiss bureaucratic system is efficient. Citizens are warned that when they fail to provide required updates to the civic register

“will cause delays in the issuing of new Swiss documents”.

The Swiss national identity card is voluntary. The benefit of the card is that it is valid for travel into and within the European Union.

The Swiss e-governance system offers efficiency, with the result that queues of citizens waiting for service in government buildings are unusual.

More at:
Swiss passport and ID card